Frequently Asked Questions
Ordering & Payments
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay.
Q: Is my payment information secure?
A: Yes, all transactions are encrypted using SSL technology and processed through secure payment gateways.
Q: Can I modify or cancel my order after placing it?
A: Order modifications/cancellations must be requested within 1 hour of purchase. Contact us immediately through our Order Support portal.
Shipping & Delivery
Q: How long does shipping take?
A: Standard shipping takes 3-7 business days after processing (1-3 business days). Expedited options are available at checkout.
Q: Do you ship internationally?
A: Yes, we ship to select countries. Shipping costs and delivery times vary by destination.
Q: How can I track my order?
A: You’ll receive a tracking number via email once your order ships. Track directly through our Order Status page.
Returns & Exchanges
Q: What’s your return policy?
A: We accept returns within 30 days of delivery. Items must be unworn with original packaging and tags. See our full Returns Policy for details.
Q: How long do refunds take?
A: Refunds are processed within 5-7 business days after we receive your return. Your bank may take additional time to post the credit.
Products & Sizing
Q: Are your shoes true to size?
A: Most styles run true to size. Check individual product pages for specific sizing recommendations.
Q: Can I get help choosing the right size?
A: Our Size Guide (available on each product page) provides detailed measurements. When in doubt, order your usual size.
Account & Technical
Q: How do I reset my password?
A: Click “Forgot Password” on the login page and follow the instructions sent to your email.
Q: Why isn’t my discount code working?
A: Codes may be expired, invalid for certain items, or require minimum purchase. Check the terms of your promotion.
Customer Service
Q: How can I contact customer service?
A: Please use our Contact Form for the fastest response. We typically reply within 24-48 hours.
Q: Do you offer price adjustments?
A: We honor price adjustments within 7 days of purchase if the item goes on sale. Exclusions apply.